Shipping Policy
OWL FOOD strives to produce, process, and ship your order in a timely manner. Most standard orders are processed and shipped within 48 business hours of being placed. Processing times may be longer during peak periods such as promotions, holidays, or high-volume sales events.
We ship orders via USMail and UPS Ground to all 50 U.S. states. At this time, we do not offer international shipping.
Delivery timing
Once your order ships, carrier transit times typically range from 3–5 business days, depending on your location and selected shipping method.
Delivery times are estimates provided by the carrier and are not guarantees. OWL FOOD is not liable for carrier delays, weather disruptions, or other events outside our control.
All orders ship from our production facility in Brattleboro, Vermont.
Pricing
FREE USMail Ground Advantage shipping on orders $99.00 and above (after discounts have been applied).
Flat rate shipping of $9.00 to all 50 U.S. states for all orders below $99.00
Carrier calculated shipping available.
Shipping responsibility
Please ensure your shipping address is complete and accurate at checkout. Failure to do so may result in your order being delayed, cancelled or mis-shipped.
OWL FOOD is not responsible for delays, delivery issues, lost packages, or returns resulting from incorrect or incomplete address information.
Title and risk of loss pass to you upon delivery to the carrier.
Incorrect address or refused delivery
If an order is returned to us due to an incorrect address or refused delivery, we will contact you to arrange re-shipment at your expense or process a refund for the product cost, less any shipping/handling/processing fees.
Damaged shipments, missing or incorrect product
If your order arrives damaged, or you received the wrong product, or missing product, please contact hoot@owlenergybar.com within 14 days of your estimated delivery date with the following:
Your order number
A description of the damage, missing product, or incorrect product
Photos of the product as it was received and any damage
We will investigate and, if necessary, arrange for a replacement or a full refund.
Changing or canceling an order
We work quickly to process orders, which means changes or cancellations may not always be possible.
If you need to change or cancel an order, please email hoot@owlenergybar.com as soon as possible after placing your order.
Once an order has been processed or shipped, we are unable to make changes, cancellations, or provide refunds. For any post-shipment concerns, please refer to our Return Policy.
Should a customer decide to cancel an order that has been returned to us due to incorrect shipping information provided during checkout, the cancellation refund amount will be for the product cost, less any shipping/handling/processing fees.
Local pick up
You can skip the shipping fees with free local pickup at our production facility, located at 74 Cotton Mill Hill Unit A120 Brattleboro, Vermont. After placing your order online and selecting local pickup at checkout, your order will be prepared. We will send you an email when your order is ready for pick up along with instructions. Online orders not picked up within two weeks (14 days) of fulfillment will be cancelled. Please note: OWL FOOD does not operate a retail store and is not open to the public. All orders must be submitted and paid for through our website.
Subscription orders
To cancel or modify a subscription, changes must be made at least one business day before your next scheduled charge. You can manage your subscription through your customer portal or by contacting hoot@owlenergybar.com
Once a subscription order has been processed, it is not eligible for cancellation or refund. However, any future orders will be canceled upon request, or through your customer portal.
Note: This Shipping Policy is subject to our full Terms & Conditions.